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DEAR TORRID: A love/hate letter.
Fats: TWO WHOLE CAKES
theoryofgravity wrote in fatshionista
Hi folks! Recently your mods received a missive from Torrid's newish representation on LJ, torrid_inc, asking about promotional opportunities in fatshionista. That's not going to happen, not least because we're trying to be stricter than ever with any kind of promo posting (and any flexibility on the subject historically has only been extended to support small, fat-owned and/or fat-friendly businesses). BUT, it did occur to me that this is a great opportunity to make our multitude of voices and opinions heard to a major US plus-size manufacturer, and to do so in a space and environment controlled by us, and not by some third party organizing a focus group.

So this here is an open letter to Torrid. If you've got a Torrid-related opinion, be it props or grievance, please share it in comments below. This will likely be a crazy jumble of contradictory statements from lots of people, and that's okay. Companies still listen, and as frustrated as we often are by limited or undesireable plus-size "options", this is a chance to speak up. We know Torrid's listening, so let's tell them something.

My contribution is dress-related, unsurprisingly:

Dear Torrid,

I hate your tube dresses and halters and your prints occasionally make me retch. Please bring back appropriately-sized Stop Staring! dresses, or another variety of retro-styled, well-made, predictably-fitting dresses.

Also, please learn from past mistakes and don't ever pull this shit again.

Cheers,
theoryofgravity

PS: Your cardigans are RIDICULOUSLY OVERPRICED.

Your turn.

ETA: To clarify the series of events here - Torrid emails the mods asking to do promotions in fatshionista. The mods say NO. I, individual mod, think that it might be interesting and useful for everyone involved to make a post inviting members to share their feelings about Torrid, since we now know Torrid is taking notice of goings-on in fatshionista. This big SHARING CIRCLE may even have measureable benefits for us as consumers if Torrid sees fit to take our suggestions to heart. Everybody wins.


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This is not about their clothes so I hope it's OK...

Dear Torrid,

There are a lot of customers from Belgium (me included), France, The Netherlands,... who order from your site. So far we can only get the items shipped by Global Express. I know it's the only way to track the package but those packages are also taxed and in Belgium it takes A LOT of times for the customes to process them (for the moment up to 3 weeks). Could you please also offer UPS or FEDEX?

Thanks!

Valerie

true for Israel as well. $100 order, $250 in taxes!!!

That's even worse than here. :( I suggested UPS and FEDEX because I know they charge MUCH less for the administrative taxes than the "regular" customs. I hope that they'll offer the option one day.

Torrid has nothing to do with the taxes you pay. International business transactions incur tariffs -- that's something to take up with your government.


Incidentally, high tariffs on international purchases are good for your local economy -- they force citizens to buy from each other instead of importing everything from China.

THere are different methods of shipping. I would much rather pay a higher shipping fee but know what my final cost is than have to have anywhere from $20-$200 lying around the house. They do not publish their "formula" for how they tax things. I have been taxes 150% on something, the next time it came nothing, and then the third time 78%. The postal and charges system here is a disaster. On the other hand, the option to ship UPS, which includes such fees in their rates, may be mroe expensive initially, but there are generally no surprises.

There is also no guarentee on hwo long things take to get here. I have had packages take as long as 4 MONTHS- once the tracking numbers show they are inside the country. A guarenteed date form of delivery would be a huge cost save.

Apart from that, it is only good for the local economy if what you are purchasing can be gotten locally- plus size clothing can not. There is VERY little available

Torrid has NOTHING to do with that. It's your country imposing the taxes, and your country holding up your order at customs.


Torrid probably does not know what the import taxes are to your country, and they don't need to. I run a mail order business -- I couldn't tell you what the import taxes are to some of the international destinations to which I ship.

When you buy something from another country, you are the importer. It is the importer's job to know the legality and cost of what they are importing. In Canada, importers pay a tariff on goods or gifts over $20. In the UK, it's similar. Items are held by the second postal/delivery system until that is paid. It has absolutely nothing to do with the seller. Those are buyer responsibilities.

I understand your annoyance, but it's misdirected. These are not things Torrid can or should control -- they're with your country and your delivery service.

I'm sorry, but does Torrid not control which shipping methods they use? UPS- includes customs fees up front, USPS does not. All I am saying is that a choice of shipping methods works better for people not in the US. Yes I am importing, and have no problem paying what I need to, but if there are less expensive ways for me to do it, I would assume that having those ways available would make reasonable business sense.

I AGREE

I just paid an extra £30 taxes on mine, after paying £59 to ship to the UK

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