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Old Navy disappointment
tawdryhepburn13 wrote in fatshionista
Hello, y'all. I'm pretty new to the community and this is my first post so I hope that I'm not out of line here.

How do y'all feel about Old Navy? I see a lot of Old Navy love here and while I wasn't as enamored as some, I was always pleased that they offered affordable and trendy clothes for plus sizes.

I was pretty bitter when they moved to online only and stopped shopping there until I recently received a gift card from a friend. I went online and was so! excited! because I saw that they were having a basics sale -hooray! Alas - I soon saw that there were crazy pricing differences between the plus sized and "regular" sized clothing on the site - a green v-neck t-shirt with no embellishment is $5 on sale from $10 for a skinnier gal, but I have to buy 2 in order to even be eligible for a discount and then my plus size discount is $10 from $14. I was sort of shocked and saddened to see that skinny gals can pay a mere 40% of the purchase price while I have to pay about 70% of the original purchase price -and only if I buy multiple items. I wrote them a letter and got a form letter back "we've passed your feedback on! We value you as a customer and hope you continue to shop with us!"

I guess I was just wondering - is this sort of sizist pricing common? I don't mind paying a bit more on the regular purchase price, but surely the discounts should be the same across the board, right? Like, why is it 60% off t shirts -EXCEPT FOR FATTIES?? Am I being too sensitive? Has anyone else noticed this?


I didn't even know they still sold them online -- the store salesperson who told me plus sizes had been taken out of all the stores offered me maternity instead. So i'm not too thrilled with Old Navy's lack of fat clue. But I think discounts are often random and arbitrary, since they are based on what the company is trying to get rid of. Maybe they overordered the regular sizes and not the plus?

Maybe they overordered the regular sizes and not the plus?

That's what I think, too.

Yep, I've noticed this too, and from my experience the plus size shirts are way worse quality than the regular sizes. The fabric is really thin and flimsy! I'm certainly not impressed with ON recently.

And the regular size stuff isn't?

I buy tee shirts there, too, but let's not confuse ON with quality, well-made clothing.

ive not shopped old navy since i had a sales associate tell me "well if you lose some weight youd be able to wear our clothes"
maybe they are afraid if we are in the stores we will eat the skinny women?

I find them to be too gamey for my taste.

I think it's pretty common. At the store I work at, plus size is catalogue only, and generally $10+ dollars more for the same item. The same is true for our parent company, and for just about every company I've paid attention to. It annoys me that they charge me $10 for 3 more inches of fabric, but it seems to be pretty standard.

What pisses me off about Old Navy's plus sizes is that they often don't have the same clothes in their plus sizes. I'm between their XXL and plus sizes, so finding sometimes I like in the store that doesn't fit as well as I'd like, and then it not being available online at all, that's what annoys me. I don't see why they think that us fats need different clothes than everyone else, as I don't see being fat as precluding me from being able to wear one of their cute sundresses, but apparently they do?

Do they still carry XXL in the stores?
A few times I've been there looking for layering tanks and stuff I haven't seen any.


Nope! I've noticed this myself. Especially when they send me coupons in my email or mailbox with "Huge Savings" and whatnot but when I go online the savings are just for women's or girls or whatever. It is lame, but some of their stuff is super cute and well priced so it's hard to nix the habit.
I didn't even know they had plus sizes in stores until after they were yanked. I'm more bummed about them upping their shipping prices.

argh! It makes me feel like a fricking crazy person! WHY?? is it so much more expensive for like an inch of cloth?? especially when plus size clothes should be cheaper considering that they are online only and able to be shipped from warehouses rather than being in brick and morter stores that they have to pay rent for. There is no justification for up-pricing plus size clothes at old navy other than the marketers (correct, unfortunately) assumption that Plus size ladies will generally pay more than there skinnier counter parts because they have fewer options available to them. GAH!!!!!

This, ladies, is what I've been calling "fat-tax" for years! When a piece of clothing suddenly JUMPS up in price because of the number on the tag. I'm an 18-20 in old navy(the larger end of the "regular woman's" section), and when I go to the stores I can barely find my XXL or 18 sizes! Are they trying to psych me out? If you notice, plus size clothing is "free shipping"....its like the old bait and switch, I think. Buy bigger sizes at a higher cost but don't pay shipping! I'm kinda screwed tho, for lack of better words, because half my purchase will be from the standard women's dept. And I have to agree with the fact that they do make pretty flimsy clothes for the bigger chick at ON. Ive ordered a XXL cardigan from the women's department and a 2x from the plus department and it was just sad.

But I do have to say its a lot more affordable than Lane Bryant or some other plus chains.

I used to buy their plus sizes at the ON outlet in San Marcos but they stopped carrying the + sizes there too (and became a regular store soon after). The quality was never a problem, though they did seem to run a little small.

I shop in store quite often, and have noticed that some stores are better than others at carrying enough XL and XXL sizes. I live in San Antonio and the ON at the Quarry is my favorite. I can always find the item I want in a larger size (I wear an XL to an XXL). I wear an 18/20 usually and can usually shop in-store.

I wore a 22 before I went on meds for diabetes though, and could rarely shop in store after they removed the + sized items which made my sad because ON has cute, fun, inexpensive items (I do find plus sized items on the clearance rack that were bought online and returned instore, however). So I really feel your frustration! I DO like that they offer larger sizes than they used to in-store on the website. So that's one benefit'

One store that carries from XS to 3X and does NOT charge more money for the larger sizes is Coldwater Creek. More spendy (but great sales, esp online) and a completely different style but if you are trying to avoid the fat-tax, they are a great company!

I used to buy their plus sizes at the ON outlet in San Marcos but they stopped carrying the + sizes there too (and became a regular store soon after). The quality was never a problem, though they did seem to run a little small.

I shop in store quite often, and have noticed that some stores are better than others at carrying enough XL and XXL sizes. I live in San Antonio and the ON at the Quarry is my favorite. I can always find the item I want in a larger size (I wear an XL to an XXL). I wear an 18/20 usually and can usually shop in-store.

I wore a 22 before I went on meds for diabetes though, and could rarely shop in store after they removed the + sized items which made my sad because ON has cute, fun, inexpensive items (I do find plus sized items on the clearance rack that were bought online and returned instore, however). So I really feel your frustration! I DO like that they offer larger sizes than they used to in-store on the website. So that's one benefit'

One store that carries from XS to 3X and does NOT charge more money for the larger sizes is Coldwater Creek. More spendy (but great sales, esp online) and a completely different style but if you are trying to avoid the fat-tax, they are a great company!

I do get angry when they make coupons that are in-store only, because hey, I can't buy plus size clothes in store. That being said, all I ever really buy there are basic shirts and tank tops because at an 18-22 with a 44 DDD chest I can fit in them (and love them to death because they're cheap). I can also squeeze into their size 20 jeans if they have at least 2% spandex, but I've rarely bought those. And I actually just bought a dress in a XXL and was planning on getting a skirt in an XL (and I'm 22 on the bottom!!!). So it's a love/hate relationship.

unfortunately i always get the "it takes more fabric to make" excuse. ON sucks, i don't shop there anymore.

A 1X is more expensive than an XL because it "takes more fabric" but a S and an XL are the same price, despite having a greater size discrepancy than an XL and a 1X.

I think "fat tax" is the right term for this. And I think retailers (not just ON) do it because they figure that fat shoppers are going to be so happy to find reasonable clothes in their size that they'll happily pay a premium. And they figure that fat shoppers won't complain too vociferously, because doing so would be basically standing up and saying, "LOOKIT ME I AM TOO FAT FOR STRAIGHT SIZES!"

And all that is total bullshit.

i haven't been a fan of old navy for a while now. their quality is so low. all of their cotton shirts are so thin! i don't mind wearing a tank under some shirts but it's like everything they make now is paper thin. i am still able to wear their tops, in a size XL. Recently I've purchased a sweater and a nice, down vest for $50. But most of the time, I have to agree. Their cheap prices just don't make it worth it.

hmm.. i dont really get all the ON hate. Yes, I agree i don't always get great customer service, but I dont think that has to do with me being a fat. I think it generally has to do with the type of people they hire to work at my local ON. (I live in a town with a TON of retail jobs, and I work retail, so please don't think I am dissing people who work in retail!!)

BUT! I have generally had a good experience with ON, both plus and non. I can wear both, and they are my favorite to order from. jeans tend to be tricky, but that always happens when ordering jeans online. Otherwise, A lot of my basics are from ON.. I haven't really had issues with the quality of the clothing. I do wash all my clothes on a delicate cycle and I usually air dry a lot of stuff. (I hate the feeling of the clothes after the dryers here at University!) I don't know, maybe I have just gotten lucky. I haven't had too bad of a time with the pricing.
I dont think $10 for a tee shirt is unreasonable, especially because I usually get a LOT of wear out of it.

this has been an interesting thread for me to have read. I hope I've helped!!

I second the suggestion to air dry their clothes. I don't put much in the dryer to begin with, except for towels, sheets, socks and cotton undies. I hang dry everything else. I think it really helps save the fabric. Living in a small apartment, I usually use my shower curtain rod to hang dry items, but I also have a clothing rack in my bedroom that I hang things on.

I usually order a bunch of stuff from ON a few times a year. I have noticed a discrepancy in the clearance pricing, but if you wait, they'll mark it down more. I got an AWESOME denim pencil skirt for $7, and they're the only place that has jeans that don't piss me off. Their sizing can be wonky, and the quality is sometimes good, sometimes bad, but I've had great experiences with their customer service when I've called and I always get my stuff fast.

Honestly, in my experience, the quality is about on par with Avenue, and not too much worse than LB....my jeans in particular have held up much better than my old LB ones.

Offtopicish, but I noticed a couple of their "Friends and Family Day" coupons around my workplace - you can use them as many times as you want in the store, but only once online.

Thanks, ON.

I have never had a problem with ON.